The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. How to write a Hotel Front Desk Clerk job description. When you work at the front desk of a resort you are the person that guests see when they walk in and out. The front desk is the hotel’s heart. We are looking for a well-groomed, friendly Hotel Front Desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. Reports To: General Manager. Welcome guests in a warm and friendly manner. Hotel front office /reception is involving provider supply approach, where workers engage with guests. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. An executive chef is a managerial role that involves a lot of work behind the scenes … Similar job titles include Hotel Receptionist and Guest Relations Officer. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Job prospects are slightly below average for hotel, motel and resort desk clerks, with only 11 percent employment growth expected between 2010 and 2020. It’s through the front desk that all veins pulse: housekeeping, sales, reservations, etc. A front desk agent is responsible for checking hotel guests in and out of their rooms. Provides pre-arrival support for guests arriving on packages. [Work Hours & Benefits] Make sure to include information about your working hours and benefits in this location. Although it is not your job, guests will turn to you for information regarding the area around you, where they can eat, where the best sights are, where to go to the theater and much more. Start a free Workable trial and post your ad on the most popular Learn more about the features available and how they make each recruiting task easier. What Does a Front Desk Receptionist Do? Start a free Workable trial and post your ad on the most popular job boards today. Patents No. A great job title typically includes a general term, level of experience and any special requirements. In this position, you will take reservations, check guests in and out of rooms, direct calls, and answer all guests’ questions and concerns. The hotel receptionist job is often referred to as a front desk agent. Banish the blank page for good with our 1000+ HR templates. Ultimately, you will help create a pleasant and memorable stay for our guests. Americas: +1 857 990 9675 Ready-to-go resources to support you through every stage of the HR lifecycle, from recruiting to retention. Responds to guest inquiries and requests in a timely, friendly, and efficient manner. 7,599,930 B1; 7,827,125 and 7,836,060. They help in getting the guest well situated and comfortable. Front Desk Agent Job Description Template. Front Desk Representative job description, Front Desk Representative interview questions, How to Hire: 5+1 tips for hospitality recruiting, Performing all check-in and check-out tasks, Informing customers about payment methods and verifying their credit card data, Inform customers about payment methods and verify their credit card data, Register guests collecting necessary information (like contact details and exact dates of their stay), Welcome guests upon their arrival and assign rooms, Provide information about our hotel, available rooms, rates and amenities, Respond to clients’ complaints in a timely and professional manner, Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs, Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, Upsell additional facilities and services, when appropriate, Maintain updated records of bookings and payments, Work experience as a Hotel Front Desk Agent, Receptionist or similar role, Experience with hotel reservations software, like Cloudbeds and RoomKeyPMS, Understanding of how travel planning websites operate, like Booking and TripAdvisor, Excellent communication and organizational skills. The position of front desk manager entails managing the reception area, coordinating all front desk … Sometimes they have to work with other employees at the front desk to handle a difficult problem. A hotel front desk job is important for the smooth running of a hotel or any hospitality-related business. Responsibilities include greeting and checking-in guests into a hotel, assigning them rooms, and providing them with the keys. This makes you the person they will turn to for help, which is why you need to be clued up on all the goings-on in and around the resort. That is why a good hotel front desk agent is the key to successful lodging. With millions of people searching for jobs on Indeed each month, a great job description can help you attract the most qualified candidates to your open position. Get clear, concise, up-to-date advice with our practical, step-by-step guides. What’s in, what’s out, and what’s around the corner—they’ve got the HR world covered. Patents No. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. If there is no concierge, the front desk agents will be tasked with the job of helping guests make reservations and recommending activities they can do while they are in town. Balances cash drawer by counting cash at beginning and end of work shift. Front Desk Agent Job Summary. The general term will optimise your job title to show up in a general search for jobs of the same nature. Start a free Workable trial and post your ad on the most popular job boards today. If you are bus… 7,599,930 B1; 7,827,125 and 7,836,060 Connect with our team of Workable experts and other industry professionals. Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers. You’ll want to stress the positive qualities of your company and why a job seeker would want to work for you. Your front desk supervisor job description should detail required education and experience, which usually includes a high school diploma and several years of experience in the hotel industry. This hotel front desk job description sample can help you create a posting that will attract the most dependable candidates. The job description is an important part of the hiring process that attracts the most interested and qualified candidates for a position. Front Desk Representative job profile Get clear explanations of the most common HR terms. Read our in-depth report. Start a free Workable trial and post your ad on the most popular job boards today. Add a few personal touches and you’re good to go. Now put it to work. Plus, you’ll get access to Monster Studios, our video job ad platform, at no extra charge. Job Summary The Elk Neck Beach Resort is currently recruiting a hotel front desk agent for our reservations department. Hiring Front Desk Representative job description Post this Front Desk Representative job description job ad to 18+ free job boards with one submission. Americas: +1 857 990 9675 With the flexible monthly options we offer, you can choose the right plan to fit your needs, and choose the employees that will be represent your hotel. Ascertains their lodging, purchasing needs. The hotel front desk agent is often the first person to interact with guests, providing exceptional customer service. Ask questions, find answers, get tips, and dig deeper into our product. Acts as the site liaison for the services and sales center. They are usually the first people you see when you work into a hotel – five stars or not. Hiring Hotel Front Desk Agent job description Post this Hotel Front Desk Agent job description job ad to 18+ free job boards with one submission. The most important part of a hotel front desk clerk’s job description is projecting a high quality image of both themselves, and the hotel for which they work. Hotel Front Desk Job Description Template. Assists guests and owners in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary. He/She is the hotel’s first impression for the traveler who has just arrived. Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries. Front Desk, Reception, Cashier, Reservation, Bell Desk, Concierge, Travel Desk etc. Hotel Front Desk Receptionist job title. Executive Chef. Read the minds of our team of HR writers. Duties include welcoming customers and making them aware of the best in hotel services. Note that many front desk clerks only work on a part time basis. The receptionist is also the hotel’s face. Their job description entails providing excellent customer service to customers, guests, walk-ins, etc. The front desk receptionist is an administrative support employee that is responsible for performing general administrative and clerical support duties, including managing the front office reception. Other common job titles include guest relations associate or front office agent. Also, be sure to highlight any special benefits that you offer such as uniforms provided, food and beverages provided during shifts, and employee discounts. Don’t let jargon stand between you and your to-do list. Regardless of the job title this hotel receptionist job description lists all the core duties and skill requirements for this position. [Intro Paragraph] Start your front desk job description with an introduction to your hotel or resort. It makes use of the parameter of labor depth to figure out the distinct traits of a carrier. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Registers guests and manages the rooming chart. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. POSITION TITLE: FRONT DESK AGENT / ASSISTANT. Works collaboratively with any resort associates and resources. Example of a Front Desk Agent job summary. You must be personable and have outstanding interpersonal communication skills. Make sure you nail your next hire with Monster job ads. Monitors lobby and check-in activity to determine room flow. Struggling with a task or project? Use it to save time, attract qualified candidates and hire best employees. During check-in, a front desk agent will verify a guest’s method of payment and run a background credit check. Hotel Front Desk Jobs description A hotel front desk job is the most important position in the hospitality industry. Because of the Commute Filter, your results are limited. Choose the Best Format for Your Front Desk Resume. Industry insights, new tech and tools, step outside the day-to-day demands of HR and keep pace with a changing world. Europe & Rest of World: +44 203 826 8149. The hotel supervisor, or front office supervisor, oversees front office operations, helping coordinate guest arrivals and departures. Front desk employees often have to work with others. The Front Desk Agent will assist guests with inquiries, problems and complaints. job boards today. This overall structure and format make it easy for you to customize it with your specific requirements and desired skills for your open position. Job Description and Duties for the Front Office Department. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. U.S. When you clearly list the minimum requirements of your open Hotel Front Desk Clerk position, you will receive applications … If you would like to see more jobs, remove the commute filter. Whether it’s at a hotel reception or at the local … Post now on job boards. Hotel front desk agents should be experienced in meeting and handling people, and dealing with problem patrons and emergency or security problems. Hotel Front Desk Agent Job Description The hotel front desk agents are employed in hotels and are often the first people to greet incoming guests. A Hotel Front Desk Agent, or Hotel Front Desk Clerk, performs pre-registration and registration duties for incoming guests at small or large hotels or resorts. V: 2018.13.0.23-315-, Research assistant job description sample, Clinical psychologist job description sample, Restaurant General Manager Job Description Sample, Executive Assistant to the President Job Description Sample, Orthopedic surgeon job description sample, U.S. According to the Bureau of Labor Statistics, hotel front desk clerks earned a median income of $19,930 per year as of May 2010. Prior resort or hotel experience preferred, Familiarity with telephone, office, and point-of-sale software a plus. A hotel front desk agent represents the first point of contact with guests and handles all stages of a guest’s stay. Europe & Rest of World: +44 203 826 8149 You can create interest and encourage job seekers to keep reading by describing the expected working conditions or requirements such as flexible schedules, weekend work, and overtime opportunities. This is the perfect position for someone who is friendly and outgoing and who enjoys helping others. Take this chance to make your position stand out from other competing job listings, by painting a picture that makes it easy for potential candidates to imagine working for you. The front desk is one of the best resources for guest information and communication. And if you’d like some additional ideas about what to include, browse our hotel front desk job listings. Verifies credit acceptance by reviewing and recording driver’s license number; and operating credit card authorization systems. Our boutique hotel requires the talents and skills of an experienced Front Desk Agent. Your job description is the first touchpoint between your company and your new hire. You should have a pleasant and professional disposition with guests and other hotel staff. Put together the perfect job description? 1 Comment / Hotel Jobs / By Andy James. ️ Check out our Complete List (500+) of Job Description Templates!. Hotel Front Desk Clerks complete a variety of hotel management tasks, such as handling bookings, managing correspondence, accommodating guests, billing, taking payments, and solving complaints. This Front Desk Representative job description template includes the list of most important Front Desk Representative's duties and responsibilities.It is customizable and ready to post to job boards. Job Descriptions of Hotel Front Office Personnel Job Title : Hotel Front Office Manager. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Education, Experience, and Licensing Requirements: [Call to Action] Job ads that conclude with a compelling call to action tend to get the most responses. REPORTS TO : Front office manager POSITION SUMMARY: Represents the hotel to the guest throughout all stages of the guest's stay. Knows all essential aspects of our resort or hotel operations. Duties and Responsibilities: Hotel Front Desk Agent Job Description. Helps guests complete registration cards and then assigns rooms, accommodating special requests whenever possible. Remote work, technology, and engagement are hot topics in the New World of Work. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. We are seeking a friendly, service-oriented front desk agent to join our growing staff. Hotel Front Desk Representative like front desk agent, guest service officer or reservation agent or receptionist establishes the first point of contact with clients and deals with nearly everything related to the stay of the guests.Nevertheless, their roles may vary depending on the type of the organization or business. They will often have to communicate with a guest before they arrive in regards to room type and amenities and sometime, will have to communicate with a guest after they have left about problems with their stay or billing issues. Hotel Front Desk Job Description and Responsibilities. Remote work, technology, and engagement are hot topics in the New World of Work. Use this Hotel Front Desk Agent job description template when hiring employees for your hotel, bed & breakfast or resort. They essentially check guests in and out, make room reservations and … For every hiring challenge, Workable has a solution. Check it out right here! A typical day as a hotel front desk agent, involves registering/booking guests in and out of their rooms, while accommodating any special requests. We are looking to hire an upbeat Front Desk Agent to assist with checking guests in an out of our establishment. A Sample Hotel Front Desk Agent Description. What Makes a McKibbon Hotel Front Desk Agent? 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